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This Weekend on Voiceprint

Saturday

The Customer Service Standards for People with Disabilities – B480, is a new Canadian Standards Association bill developed in partnership with the Government of Ontario and the Ministry of Citizenship. It is designed to assist both large and small organizations, including public, commercial and not-for-profit service providers and governments to achieve the following objectives:

• to plan and implement effective customer services to persons with disabilities
  
• to verify the service performance of an organization
  
• to ensure quality of service is continuously improved
  
• and to address important considerations in understanding disabilities

Hear more about B480 Saturday December 14, when Kelly Ashton is ‘In Conversation With…’ Ian Brodie, Project Manger with the Canadian Standards Association. Tune in to VoicePrint on Saturday December 14th at 1 pm ET.

Sunday

The Toronto Transit Commission is providing fast, reliable service to five new subway stations running under Sheppard Avenue East, between Yonge Street and Don Mills Road. Trains run every five to six minutes, from 6:00 a.m. (9:00 a.m. Sundays) to 2:00 a.m. According to the TTC, all stations on the Yonge/Sheppard line have elevators and are fully-accessible to persons with disabilities . VoicePrint has set out to see how true that claim is. Join Kelly Ashton this Sunday December 15th at 1 pm ET as he tours the new Sheppard subway line – right here on VoicePrint

VoicePrint Canada is a not-for-profit charity, set up in 1989 to enhance access to printed news and information of interest to Canada’s 3.5 million vision- and print-restricted citizens. VoicePrint can be accessed via the S.A.P. of CBC Newsworld on Cable, and on Star Choice, Express Vu, Look TV, Skycable and at www.voiceprint.ca. For local channel listings call 1-800-567-6755.